Refund Policy

Eligibility for Refunds

• Refunds are only applicable to products returned within 60 days of receipt, provided the product is in its original condition—unused, unopened, with original packaging and all accessories intact.
• Refunds will not be granted for products that are damaged, used, or missing accessories due to customer negligence or improper use.
• If you receive a defective, incorrect, or damaged product (not caused by shipping), you are eligible for a full refund or replacement, and we will cover all related costs.

Refund Application Process

• To apply for a refund, please visit the "Contact Us" page on our website to contact our customer service team. You will need to provide your order number, product name, and a detailed reason for the refund (including photos/videos if the product is defective or damaged).
• Our customer service team will review your refund request within 2 business days. If approved, we will provide you with a return address and detailed return instructions.
• Please ship the product back to the provided address following the instructions. Return shipping costs are borne by us; you do not need to pay any additional fees for returns. Please keep the return tracking number for future reference.

Refund Processing Time & Method

• Once we receive and inspect the returned product, we will confirm whether it meets the refund eligibility criteria within 3 business days.
• If the return is approved, the refund will be processed within 5-10 business days. The refund will be issued in the original payment currency (USD) and credited back to your original payment method (e.g., credit card, PayPal).
• The time it takes for the refund to appear in your account depends on your payment provider’s processing time, which may take an additional 3-7 business days.

Non-Refundable Items

• Products that have been used, damaged, or modified by the customer.
• Products without original packaging or missing accessories.
• Returns submitted after the 60-day return period.

 Additional Notes

• If you have any questions about the refund process, please contact our customer service team via the "Contact Us" page for assistance.
• We reserve the right to adjust this Refund Policy as needed, and any updates will be posted on our website. Your continued use of our website after updates indicates your acceptance of the revised policy.